HIKMAH, L. The Mediating Role of Employee Engagement in the Relationship between Training, Customer Loyalty Programs, and Job Satisfaction: A Study of Five-Star Hotels in Indonesia. Smart International Management Journal, [S. l.], v. 3, n. 1, p. 12–23, 2026. DOI: 10.70076/simj.v3i1.170. Disponível em: https://heijournal.id/index.php/simj/article/view/170. Acesso em: 7 may. 2026.